Adobe发布CX Enterprise AI代理平台，旨在规模化应用AI于客户服务。核心是具备行业专长的智能代理，利用内容和客户旅程数据提升体验。该平台通过Adobe Brand Intelligence和Adobe Engagement Intelligence两大引擎捕捉品牌信号，提供个性化决策，帮助企业提高客户体验项目效率。
Adobe推出AI代理产品CX Enterprise，旨在通过人工智能技术提升企业数字营销和客户体验管理效率，优化客户互动、销售及品牌忠诚度，实现自动化运营。
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